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Virtual Reference Services: Getting Ready for Your Meeting

How to ask librarians questions via Chat Reference, Email, and Virtual Reference

Getting Ready for Your Meeting

We use a meeting system called Webex to conduct our Virtual Reference Service. This allows us to talk to you while we share our screen with you. Before you meet with a librarian, you will need to install the Webex software on your computer. To do this go to

At the website, enter a name and email address. You do not have to use your real name or email address. You can enter a made up one. Then click join.

After you click join, you will see the following screen. Click the link near the bottom to download the Webex App.

Depending on your web browser, you will get a slightly different message. When prompted, accept the download.

Once the download is completed, your browser may prompt you to open the installer, or you can navigate to the installer and open it yourself.

Once the Webex software is installed, visit again. Enter a name and email (remember: you can just make them up!) and click Join. If the software has been installed properly, your browser should ask if you'd like to launch the application. This will look a little different depending on your web browser.

That's it! If the application starts and you are able to join the test meeting, then the software has been installed and you are ready for your meeting.


Ready for your appointment? Now it's time to meet with a librarian!

Meeting with Your Librarian