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Virtual Reference Services: Terms and Conditions

How to ask librarians questions via Chat Reference, Email, and Virtual Reference

Terms and Conditions

Who can use this service?

Only students, faculty, and staff of the Lone Star College System may use this service.

Use of System Computers

By using the Chat Reference, Email Reference, and/or Virtual Reference services, you agree to the terms and conditions set forth in the LSCS Policy Manual, II.G. Use of System Computers.

What can we help you with?

Virtual Reference Librarians can help you with:

  • Research - constructing a search strategy, finding articles and books, using library database, and locating primary sources.
  • Citation - preparing your Works Cited or Bibliography, citing quotes, and formatting relating to MLA, APA, and Chicago Style Manuals.
  • Evaluation -  is this a reliable source? Is the information presented timely and accurate?

Virtual Reference Librarians cannot help you with:

  • Questions about how the Coronavirus Outbreak will affect your class - for information about Lone Star College's response, please visit for specific information about your class, email your professor.
  • Questions about Registration, Tuition, Class Schedule - Please visit Student Services at
  • Questions about Purchasing or Renting Textbooks - Please visit the Campus Bookstore at
  • Legal Advice - Librarians are not licensed lawyers and cannot provide legal advice.
  • Medical Advice - Librarians are not licensed medical professionals and cannot provide medical advice. If you are in need of emergency medical attention, call 911. For less serious issues, contact your doctor. For mental health resources, visit